Human Resources

Challenge: A large organization’s HR department was experiencing communication and cross-collaboration issues between headquarters and their satellite offices resulting in poor time-management.

 

SOLUTION:

This organization was looking for an activity that highlighted these problems so they could be addressed proactively in a “debrief and solutions meeting” to follow. The activity developed for the mission was a version of the “Global Team Connector”. This event had people participating in different geographic locations hundreds of miles apart, working together in real time and utilizing all available communication tools including video conferencing, blackberries and cell phones. With the lessons from this interactive event fresh on their minds, the debrief was very passionate and the lessons spoke volumes.   

 

PROGRAM DETAILS:

Each of the 12 teams was given the materials to build identical complex wooden structures (3-D puzzles). They were also given hard copy sheets of critical information. The building materials were sent to each location with specific instructions not to access them until the start of the event.

The goal would be very challenging - each of the 12 groups would be given 60-minutes to build the structure, study it in great detail, and practice building it again and again quickly and efficiently as a sub-team. The GOAL; with the pieces scattered in front of each team, all 12 teams would have to be able to build all 12 structures simultaneously in 3 different locations in under 60-seconds!

In order to be successful in this activity however, groups would need to cross-share information and share tricks of the trade as the activity progressed. In the 60-minute prep-session, several groups were eventually able to build the structure at least once, but ultimately failed to cross-share the information with other teams, instead choosing to practice a few times and then watch these other teams struggle. Two teams eventually did send out scouts and conferred with other teams but by the time they had begun that process, there was too little time remaining. Some groups were not able to complete the structure even once, and failed to put out feelers to see what help they could garner from other teams, choosing instead to work in a vacuum while the information that they needed was a question away! The teams that completed their puzzle assumed that their task was completed and failed to grasp the goal that had been presented; to have ALL teams positioned to be able to build the structure in less than 60 seconds!

When the 60 minutes was up and the identified goal of every team being able to complete the building of their structure in under 60-seconds was presented, only a few teams were able to complete the structure in time, and thus the ultimate activity goal was not realized. 

Quite naturally, the 3 teams which had completed the building of the structure in under 60-seconds thought that they had “won” (complete with high–fives and congratulatory handshakes!). When the stated goal was re-visited, the teams that had completed the structure found that, unbeknownst to them, they had been given additional information on their hard-copy sheets which increased their chances for structural success but had made the assumption that everyone had the same information! After some pride swallowing all teams realized that, with a little communication and pro-active cross-sharing, they were all positioned for success! All of the information needed did exist within the teams. Teams that needed help did not ask for help. Teams positioned with the additional information did not check with other teams but made grave assumptions.

Participants from every office strongly identified with the activity and were able to verbalize numerous work examples of similar communication breakdowns. The facilitator was able to lead a video conference discussion between the sites which led to concrete steps to communicate more effectively including;

  • A system modification of how information would be shared between offices.
  • What each individual would do differently to prevent similar communication breakdowns
  • Creating an environment that not only allows a but encourages asking questions